Airflow 5000 Plus Mattress


Average customer rating

Airflow 5000 Plus Mattress 3.2 out of 5 based on 23 ratings.
  • Description
  • Dimensions
  • Assembly guide
  • Delivery
  • Stunning new high quality stretch knit - Luxurious stretch knit cover works in harmony with the memory foam and springs for superior support

    Design and styling - Beautiful mother of pearl colour threads run through the design for added consumer appeal

    New innovative temperature management fabric - For cool comfort night after night

    Extra deep quilted top panel - For deep lofty appeal and luxurious initial surface softness and comfort

    1280 Relyon pocketed springs - Contour to the sleepers individual body shape for optimum comfort and support (spring count shown is for a full size 5ft mattress)

    Double depth Sensaform Airflow memory foam - Airflow circulation system increases breathability of the mattress

    Hi-tech breathable border - Works in harmony with the Airflow memory foam to keep the mattress cool & fresh

  • Mattress Depth 31cm

Customer Reviews

Average customer rating

Reviewer: Mrs Brooks
"Only had the bed for a week but it's been the best weeks sleep for years, our old bed was only a couple of years old but both my husband and I have suffered with back/leg and hip pain. This mattress is like sleeping on a cloud compared to our other, each to their own, we are all different shapes and sizes so it will not appeal to everyone. We love it so far."
"We love this mattress, its a revelation over our old one, finally able to sleep throughout the night and both of our sore backs have improved. I am mystified by the bad reviews on here, sure you can get a faulty mattress but as log as its replaced why all the hate.
we love ours and recommend it highly!"
Reviewer: Lisa
"Just the same as the previous poor reviews, this bed is terrible. The first few weeks were fine but then the bed developed dips on the sides with a huge mountain in the middle! To add to this the sides have now started to bulge. As with others the inspector came out promptly and has stated that the top has separated from the main section. His report has been submitted and we now await Benson's response. I do hope we get better satisfaction than other customers- we will see."
Reviewer: unhappy customer
"dreadful product, has only been slept on for 3 months and has sagged and dipped and cover has stretched and is I have to wait for a so called FIRA technician to come and investigate and I've read all about them! I have just had major back surgery and my 75 year old mother who stays with me would prefer to sleep on the sofa than this mattress. If i don't receive an immediate refund I will seek legal redress. Total waste of hard earned money. Not worthy of one star even."
Reviewer: Zzzzz
"Best bed ever."
Reviewer: John h
"Product rubbish,save your money and buy a cheaper bottom mattress."
Reviewer: Donna
"Please don't waste your money on this product,few months down the line you will be very disappointed.warranty not worth the paper it's written on."
Reviewer: John hutchidon
"Please don't purchase this mattress as we found out to our cost you will never sleep properly again.Contacted bensons who were first class in arranging an inspector,but there is where the Problem lies.The first says the indentations were the worst he had seen and to be fair the mattress was replaced.Alas the replacement went the same way as the first within a few months,bensons arranged an inspector and he blamed it on the base despite the first inspector saying there was nothing wrong with the base so bensons eased a replacement.Persevered for another few months phoned bensons to say the mattress had gotten worse,bensons arranged an inspector who says that the base is perfect and that the mattress resembled approx 2 and a half years worth of indentations,bensons refuse to replace stating that this as within margins ,bear in mind the mattress is only 12 months old.

Reviewer: Sarah Harrison
(Long story - sorry!)
In August 2012 my husband and I decided to splash out on a king size bed and memory foam mattress. We went to our local store and purchased a wonderful real leather frame and this mattress (advised that this was the best one in terms of quality for money,) along with 2 memory foam pillows for a total of nearly £1,000.
We were asked at the time if we wanted a 5 year guarentee and when we accepted, we where told in order to have it we had to purchase their mattress protection sheet at an additional cost of £25.00. As we had spent so much already we readily agreed to this extra cost.
Delivery was very quick and for a while the bed was great, however, after approx 2 years we started to notice very prominant dents where my husband and I sleep every night. A massive ridge also started forming in the centre down the length of the mattress.
I contacted Bensons simply to enquire (no formal complaint was made at this stage,) how long we had left on the warranty and if it was still valid, could someone come out and have a look.
We where told we had approx 2 and half years left on the warranty and they would organise and independent inspection company to come out and assess, compile a report and then Bensons would review.
Again, quick service and the guy was out within a week taking measurements of the dips or settlement as they refer to it as. He even commented at one point that the settlement left on my husbands side was one of the worst he had ever seen.
He also went on to note that he personally would never buy a memory foam mattress because the company he works for gets nothing but returns and complaints. Very reassuring!
His final report stated that at the worst part of the mattress the settlement was 3cms which isnt a lot in day to day life but when your lying in that dip, it is significant. I was advised I would hear back from Bensons within a week...which I didnt.

A week later I rang the customer number for Bensons to chase up the outcome of the review as I hadnt heard back. Turned out his colleague had apparantly tried to contact me the day before (convenient) and no one had picked up. After investigation they had completely wrong contact details for me so I have no idea who they where trying to speak to.

Anyway, according to this bloke, after review, Bensons had decided there was no fault with the mattress and therefore it would not be replaced.
I explained that the settlement was 3cms at only 2 years into a 5 warranty so at this rate I will be sleeping in a ravine each night by the end of the warranty. He then proceeded to tell me the manufacturer allows up to 3.75cms of settlement. Anything over this and you can have a replacement if its within warranty.
Now that is a huge dip!!

Again i said considering how long weve had it and how close to the threshold we are is there nothing further that can be done, to which he said no.
He even had the cheek to get snappy at me when I asked what the complaints procedure was as I was unhappy with their decision.
He kindly advised me that there is no complaints procedure as they have made a decision and if I wanted to write a letter I could but it would be pointless as the letter would just go straight to him. He may as well have told me he will file it in the bin!
Feeling a bit irritated I again pressed for what further could be done as the mattress was agony now that i was pregnant and he said i could just get my own independant inspector to compile a report which they would review. So whats the point?!

Do not give your money to this company as they are a con and couldnt care less about the quality of this product (which they know has many complaints) and they adhere to an unrealistic threshold to cover their backs. I have read online the manufacturer and Bensons are the same company which says it all. Although i dont know acurate that is.

A week later I got a letter providing their response to the report and to add insult to injury, included a huge paragraph and leaflet about how i could take care of the mattress (my husband and i rotated it every month as per the guidlines.)

Rubbish company and manufacturer and if you dont believe me or feel i was just this mattress and see the very poor results!! I wish i had before purchase."
Reviewer: JOHN
Reviewer: Rachel
"Had this product for 10 months before the side walls started to collaspe. Bensons sent out one of independent fault people to assess the mattress and confirmed that indeed it was faulty. They happily & speedily replaced this for me. 2 months on and there is no actual fault with the new product it just isn't right for us and we should have gone for something abit firmer as we are experiencing bad backs of a morning. I have since spoken to Bensons again & they have advised me to go back into store and choose a new product. All I have to pay is the additional premium if it costs more and delivery again. I was told there was a 5 year comfort guarantee? so we shall see!"
Reviewer: Lynne
"We bought the bed plus mattress in April 2013 and it is lumpy ,the sides have collapsed so badly we both end up falling out of bed. I'm going to contact Bensons to see what can be done as a mattress should definitely last longer than this I one regret changing my 12 yr old bed for this one, it was far more comfortable"
Reviewer: Jane Doherty
"I've had this mattress now for over a year and it looks brand new, but me and my husband are only light. If we were very heavy we would expect a dip in the mattress as it does have a very soft feel. Its lovely and comfy, and I would definitely recommend to my friends. "
Reviewer: G Brown
"I bought the mattress this model replaces, the Airflow Memory 1250, about 5 years ago. It had, I believe, a 5 year warranty and guess what, it has just started to sag noticeably in the middle. The great thing about the mattress when we bought it was the comfort. It was brilliant and any movement of someone else in the bed was hardly felt. Now, it sags and we roll together into the middle and our backs feel twisted at an angle as we lie on it. I was looking to buy a replacement from the same range but I'm afraid I have been discouraged by the comments in several other reviews about sagging and the apparently unsympathetic customer service. I think I'll spend my money elsewhere."
Reviewer: Andy McCormack
"Ive had my airflow 5000 for 2 years now with no problems. I'm not the lightest guy around either! Fantastic bed with no issues."
Reviewer: Karen Honeywill
"Had this mattress after two night sleep the mattress started forming dips it was a replacement for my other 1250 airflow that done the same thing so complained time and time again to bensons they got fira man out done a report he said nothing wrong with it after suffing almost 3years it got worse bensons told me i had to pay out my pocket to get another report done so got homeserve out straight away the man said he wouldnt like to sleep in hammock he found the mattress faulty so bensons took it away give me this one airflow 5000 delivery men said it wouldnt be long before it happen again as they been taking loads back to bensons they was right as i said at begining it took 2 nights before it started again been on phone twice in a week already please if any one thinking of buying a mattress from bensons think twice dont do it i will never buy again even if its the last place on earth"
Reviewer: Kim Aldridge
"Just like Mr Evans review ours was great but after 6 months it has sunken and has baggy material on top, called Bensons , got. Fira man out to carry out a report but they say it's ok that a memory foam mattress has no memory !! What's all that about ! It is exactly the maximum allowed so no replacement for us, Well lesson learnt won't be buying anything else from Bensons I am afraid very Shoddy mattress avoid at all costs, have found dozens of bad reviews now on other complaint sites. I assume this review will not be shown on the Bensons site but makes me feel better writing it. "
Reviewer: Lewis Evans
"Nice and comfy in the beginning. Looses form quickly. Had it almost a year and has sunk around 2" in the middle!

Will contact them for a replacement product under warranty... we'll see what happens!
Reviewer: Gary Plant
"Best nights sleep I have had in years, I can't recommend this matress enough."
Reviewer: Helen
"I bought this mattress due to a serious spinal condition 18 months ago. I had surgery on my spine 12 months ago and I can honestly say that it is the best purchase I have ever made...FANTASTIC!!!"
Reviewer: Kathy E
"I purchased this mattress in April 2013 and have never looked back.

I trawlled all the bed shops in Oxford and compared matresses of similar quality, and even though this one was slightly more than my original budget it has transformed my sleeping habits.

I also purchased 2 new memory foam pillows - so no more neck ache. In fact no more back ache either.

This mattress gives support all over and unlike standard memory foam it doesnt make you too hot - the airflow system works.

I have recommended both the mattress and pillows to my friends and they are all just as happy with them as I am.

Go on treat yourself - afterall you only buy a new mattress every 10 years or so!"
Reviewer: brown
"I had initial reservations about this product after reading reviews on the previous models, but as the sales staff told me that the model was superceeded by the new airflow 5000 plus range I felt somewhat relieved, I am now on my second month and loving this mattress, thumbs up to the staff and their incredible knowledge, thank you"
Reviewer: perks
"Oct 13 - Had this jut over a month now and it is so good, it is firm but not too firm it seems to help my husband and I with our bad backs. We are so pleased we took the extra time to try out the different mattresses in the shop. The assistant was very helpful and not pushy like they are in some stores. We are so pleased with our purchase."

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Price: £599.99

Estimated delivery 7 - 21 Days subject to location and availability. Standard all day delivery service £39.50

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