Care and protection

Sleep easy with care and protection

Choosing the right bed is so important - after all, we spend around one-third of our lives sleeping and resting in bed. Unfortunately most of us have experienced the effects of not getting enough quality sleep - tired, irritable and stressed out!

As Britain's biggest bed specialist, we'll do our best to help you make the right choice for your circumstances, from a huge range of styles from the UK's leading bed manufacturers.

We also want you to enjoy your new bed for many years to come. That's why we've developed a special Care and Protection programme for your bed and/or mattress.

No worries Sleep easy

Insured by AmTrust Europe Limited for your added security

Our Care and Protection Plan is available on a 3 or 5 year programme to protect you against repair costs arising from structural or accidental damage. Accidental damage cover starts the day your bed and/or mattress is delivered to your home and, for your extra security, this insurance is underwritten by AmTrust Europe Limited, authorised and regulated by the Financial Services Authority.

Protecting your bed and mattress

  • Technical helpline for general advice on how to care for your bed and mattress or to tackle any specific problem: 0845 0789602 Opening Hours Mon-Fri 9.00am - 5.00pm. Calls may be recorded for monitoring or training purposes.
  • Home visits when a repair or stain removal requires the attention of an experiences specialist who carries a wide range of parts and materials and who utilise the latest available techniques to help solve your problem first time.
  • If we are unable to repair or remove any stains from the bed and/or mattress, the damaged item(s) will be replaced on a new for old basis - without any decuction for wear and tear - subject to the terms and conditions of the policy.
Bedstead care kit

...and a FREE gift too!

When you purchase a Care and Protection Plan for your new bed, you'll receive either a new mattress protector or a care kit. Subject to the conditions..

Mattress Protector
If your purchase a new mattress, we'll give you a protector of the same size. If this protector becomes damaged, an added benefit of the Care and Protection plan is that we will replace it up to a maximum of four times at no extra charge during the Period of Insurance.

Bedstead Care Kit

If your purchase doesn't include a new mattress, we'll give you a special care kit which normally retails for £14.99 and includes:-

  • 1 x 250 ml leather and fabric cleaner,
  • 1 x 50 ml ox cleaner for tannin stains and water marks,
  • 1 x 250 ml hard surface cleaner, and
  • 1 sponge and 1 soft cloth.


Your protectionWhat is and what is not covered

Care and Protection Plan covers:

  • cover for costs associated with repairing structural problems such as frame defects, metal components, excessive loss of resilience, which arise after the expiry of the manufacturer's one year guarantee.
  • Day one cover against costs associated with removing many accidental stains such as food, drink, cosmetics, blood and wine.
  • Day one cover against accidental damage such as rips, tears, burns, scuffs, scratches and punctures.
  • A complimentary mattress protector or bed care kit to help you protect and maintain your new bed.
  • A replacement bed and/or mattress product on a "new for old" basis if we are unable to effect a repair or stain removal.
  • The extra security from knowing that Care and Protection Plan is underwritten by AmTrust Europe Limited (authorised and regulated by the Financial Services Authority).

Care and Protection Plan covers:

  • Beds used for rental or commercial purposes or damage caused during storage or transit.
  • Any damage caused by neglect or abuse or failure to comply with any manufacturer's instructions on the dorrect usage and care of your bed.
  • Stains or damage consistent with the gradual wear and tear of your bed over time or resulting from not using the mattress cover supplied.
  • Water beds, and electrical motors and controls.
  • More than one incident of your pet damaging the insured.
  • The part(s) of a bed and


Tips for a better bedCaring for your bed

Proper care will keep your bed in good condition. Always read and follow any manufacturer's care instructions. In addition, the following tips will help you to get the best out of your bed during it's natural life.

  • Use a washable, protective cover to protect the mattress (and pillows) from stains. Barrier fabrics for allergy sufferes are also available.
  • In the mornings, throw back the bed clothes and leave the bed to air for 20 minutes to allow body moisture to evaporate.
  • If you have a mattress that allows turning; Turning your mattress over from side to side and end to end every few months (every week for the first three months) helps upholstery fillings to settle down more evenly. Some more luxurious mattresses, with much thicker layers of fillings designed to mould themselves to the contours of your body, may retain signs of these impressions, despite turning.
  • Don't make a habit of sitting on the edge of the bed and don't let the kids bounce on it.
  • Don't roll up or squash a mattress to store or transport it - this can cause permanent damage. Handles are designed to help you position a mattress on its base - do not use them to support the full weight of the mattress - they may pull out and damage the fabric.
  • Don't leave polythene wrappings on a new mattress - dampness, mildew and rotting could all result from a build-up of condensation.
  • Vacuum your mattress and base from time to time and remove fluff and dust. This should be carefully done so as not to dislodge fillings or damage tufts. Opening windows while vacuuming - especially if there is an asthma sufferer in the house.
  • Putting a new mattress on a base for which it was not intended, a new mattress on an old base or board between the mattress and base can impede comfort and reduce the useful life of the mattress - as well as affecting any guarantees or warranties.
Your coverWhat does it cost?

When considering the cost of Care and Protection Plan, remember that:-

  • You get a free mattress protector or bed care kit.
  • You could get home visits by specialists carrying out repairs or stain removal (up to the purchase price of your bed or £5,000, whichever is the lower).
  • Where provided for by the plan, you get new for old replacement without any depreciation for wear and tear, and
  • You do not have to pay an amount towards any valid claim.


Prices table
© Bensons for Beds 2010