Malaysia is experiencing a series of Covid-related lockdowns
Although not widely reported here in the UK, Malaysia is experiencing a series of Covid-related lockdowns Read more. These ongoing restrictions are resulting in reduced capacity working in Malaysia and may increase some delivery lead-times.
Our customer services team will be in touch if this applies to an order you have already placed.
Frequently asked questions
How will by order be delivered?
To ensure adherence to government guidelines and to make sure we keep our customers and staff safe, we will be offering contactless delivery, either to your door or to a room of your choice. All drivers will have the correct PPE including, hand gel, antibacterial wipes, gloves and face masks. Our drivers will call you on the morning of your delivery and will ask you a series of questions before fully explaining the delivery process to make you feel as comfortable as possible beforehand.
What precautions are you taking to ensure you are complying to Government guidelines and delivering my product to me as safely as possible?
All our manufacturing facilities, supply chain and logistics teams are working to guidelines set out by the HSE and Government to ensure all products and staff are safe.
Can I request that my delivery be taken up to my bedroom / relevant room?
Yes, but we just ask that you keep all external and internal doors open in your home and ensure that you keep a 2-metre distance from our drivers at all times.
Are you offering an assembly service?
We are now assembling all products as normal.
Why are people who have ordered products after me receiving their products before me?
Our products are provided by a number of suppliers and each is working to their own lead times, so this can sometimes affect how quickly certain products are delivered. We also have a higher demand of certain products than others which also means that some products may be manufactured and delivered sooner than others. However, please be assured that every order is treated with the same priority and our specialist delivery bookings team will contact you as soon as we have a delivery date confirmed.
Shop over the phone
Speak to one of our bed experts over the phone to complete your purchase.
Just call 0800 048 5919
Have a query?
Speak to our dedicated Customer Service team. Just call 333 222 6800
Supporting Mental Health
We partner with Mind, the mental
health charity
