This Service Plan is provided by the Plan Provider, in return for the Plan Price paid by You (the Plan Member) and entitles You to a Request for Service for accidental damage and staining to Eligible Items during the Plan Period. Please note that such Request for Service will be provided by the Plan Provider on a discretionary basis.
Your sales order, provided alongside these Terms and Conditions, forms part of this Plan and should be retained for reference. The sales order shows the Plan Price payable by You for the Plan.
Introduction
This Plan is a service contract between you and the Plan Provider designed to offer support if your Eligible Item suffers accidental damage or staining during normal domestic use.
The Plan Price (shown on your sales order) is payable prior to delivery of the Eligible Item and includes VAT.
The Plan Provider is here to help You enjoy your bedroom furniture with confidence and peace of mind throughout the ownership experience.
Definition
Eligible Item(s): The items named in your Protection Plan Certificate and sales receipt.
Plan: This BedGuard Care & Protection Plan.
Plan Member / You / Your: The original purchaser who has paid the Plan Price.
Plan Period: Five years from the delivery date of the Eligible Item(s).
Plan Price: The one-off payment made to access the Plan (inclusive of VAT).
Plan Provider/We/Our: Staingard Limited – the organisation that provides the Plan and who will assist you during the Plan Period, such as arranging repairs, cleaning, or replacements.
Protection Plan Certificate: the document You receive confirming your successful purchase of a Plan.
Request for Service: Any service, repair, replacement, contribution, or advice provided under this Plan.
1. Service Benefits
1.1 Subject to these Terms and Conditions, We may, at Our discretion, offer services to clean or repair Eligible Items if it suffers accidental staining from:
a) food or beverage spills;
b) bodily fluids (urine, faeces, blood, vomit – human or pet);
c) cosmetics or hair products (hair dye, tanning products, shampoo, conditioner, make-up etc...);
d) grease, tar, soap;
e) ink, paint, glue, wax, or dye;
f) household cleaning products, bleach, adhesives, acids, or corrosive substances.
1.2 We may also, at Our discretion, provide a service to support Eligible Items with issues such as:
a) tears, rips, burns, heat marks, scuffs, scratches, gouges, dents, chips, punctures;
b) water or beverage rings;
c) chipping or breakage of mirrors or glass panels in wardrobes or dressers.
1.3 If a repair or cleaning service for an Eligible Item is not, in Our sole opinion, practical or economically feasible, We may offer, at Our discretion:
a) a replacement of similar specification;
b) a Bensons for Beds credit toward a replacement item; or
c) a goodwill cash payment.
In such cases, the Plan will be considered fulfilled and concluded.
1.4 The Plan aims to protect You other humans (including children) and pets.
1.5 The maximum discretionary amount payable under this Plan will not exceed the original purchase price of the Eligible Item(s).
2. Plan Period
2.1 The Plan Period will commence on the date of delivery of Your Eligible Items and will remain active for a period of 5 years from this date, unless terminated earlier in accordance with these Terms and Conditions.
3. Plan Limitation & Exclusions
This Plan is intended to provide discretionary assistance for accidental damage or staining and does not apply to:
3.1 General wear and tear, fading, or breakdown caused by regular use or age;
3.2 Intentional damage or abuse, including but not limited to neglect, misuse, or deliberate acts;
3.3 Non-accidental damage, including staining or damage known about prior to reporting;
3.4 Structural faults or defects in materials or workmanship covered by a manufacturer’s or retailer’s guarantee;
3.5 Odours, accumulated dirt, or ingrained contamination;
3.6 Commercial use, or use in non-domestic environments;
3.7 Infestation, including insects, pests, or vermin;
3.8 Damage caused by flood, fire, lightning, theft, explosion, smoke, or acts of nature;
3.9 Loss or damage resulting from cleaning products or methods not approved by Us;
3.10 Any claim arising outside the United Kingdom.
4.Request for Service
4.1 All Requests for Service must be submitted within 10 days of discovering the damage or stain. Claims outside this timeframe may be declined at Our discretion.
4.2 Request for Service must be made by contacting the Plan Provider’s customer service team using the details provided in Your welcome pack or sales documentation.
- You can initiate your Request for Service via www.staingard.co.uk or by contacting 01244 888658
4.3 You will be required to provide:
- Your original sales order or receipt;
- A description of the issue;
- Photographic evidence, if requested.
4.4 We reserve the right to assess, investigate, and validate all service requests. Provision of service is at Our discretion and not guaranteed.
5. Service Resolution Options
5.1 If We approve a Request for Service, we may at Our discretion provide:
- Cleaning or stain removal using appropriate methods;
- Repair of the affected area;
- Replacement of the affected component or item with a similar\ product (if available);
- Store credit or goodwill cash contribution, up to the value of the original item.
5.2 If a full replacement, credit, or contribution is offered, the Plan will be deemed fully utilised and concluded.
6. Plan Member Responsibilities
6.1 You must follow all care instructions provided at purchase or by the manufacturer.
6.2 Reasonable care must be taken to avoid damage and staining. 6.3 You agree to cooperate with Our staff or agents during assessment, repair, or replacement processes.
7. Termination, Cancelation, Amendments
7.1 You may cancel this Plan for a full refund within 40 nights of receiving the Eligible Item, provided no Request for Service has been made.
7.2 The Plan Provider may cancel this Plan and issue a refund in the event of:
- Misrepresentation;
- Fraudulent service requests;
- Repeated misuse of the Plan.
7.3 If a replacement, credit, or cash settlement is provided, the Plan is deemed complete and cannot be reinstated.
7.4 You can change the address on the Plan (subject to a £25.00 administration fee) by returning the Protection Plan Certificate to the Plan Provider and supplying the new address of the Plan Member.
7.5 You can transfer this Plan to another Plan Member (subject to a £25.00 administration fee) by returning the Protection Plan Certificate to the Plan Provider and supplying the full name and address of the new Plan Member.
8. Data Protection & Privacy
8.1 Your personal information is processed under the UK GDPR.
8.2 Data will be used solely to administer the Plan and manage assistance requests.
8.3 You may request access to, correction of, or deletion of your data at any time.
9. General Conditions
9.1 This Plan is governed by the laws of England and Wales.
9.2 This is a discretionary service agreement. The availability of service under this Plan is not guaranteed and will be decided at Our sole discretion.
9.3 This Plan is provided by:Staingard Limited, Barnston House, BeaconLane, Heswall, Wirral, CH60 0EE
10. Complaints Procedure
10.1 The Plan Provider is committed to providing you with a high standard of service however, if you are dissatisfied with the operation of the Plan:
- Submit a complaint in writing to the Plan Provider. This can be done by contacting Staingard via their website www.staingard.co.uk or by writing to Staingard Limited, Barnston House, Beacon Lane, Heswall, Wirral, CH60 0EE.
- A full written response will be provided within four weeks.
- If needed, we may offer access to an independent dispute resolution