Bensons Live - Video Appointment

Make a live video call today

Found a product you love and want to know more? Hop onto a one-way video call with one of our in-store experts for a closer look at our beds, mattresses, and bedroom furniture. Enjoy live product demonstrations, get a tour of the store, and see us test some of your favourite products – all from the comfort of your own home.

Guided Tour

Guided tour & demo of products

Mattress Trial

Minimum 40 night mattress trial

Mattress Trial

Up to 10 Year Product Guarantees

How does it work?

Spotted the Bensons Live Button? Give it a click and wait to be connected.

Connect via smart ‘phone, tablet, or desktop.

Once connected to your live video call, remember, you can see us, but
we can’t see you
so no need to dress up on our account.

Simply make sure your microphone is enabled so you can ask any relevant questions about the products you love.

Now you’re connected with one of our friendly in-store sleep experts, let them know which product you’ve got your eye on and they’ll answer any questions you may have.

Fancy a mooch around the store? Enjoy a tour during your call and just let us know when you see something you like.

What happens?

1. Once introductions are out of the way, we’ll ask you a few questions about what it is you’re looking for today.
2. If there’s a specific product you’ve got your eye on, we’ll tell you more about it and answer any questions you may have.
3. If you’re not entirely sure what you’re after, we can take some more information about your needs, style, and space considerations and show you some products that match.
4. Want a demonstration? No problem. We’ll show you how products work and test them out for you while on the call.
5. Once you’ve decided what you want, we’ll guide you through the payment process.
6. Not buying anything today? No worries. We’ll leave you with our recommendations and wrap up the call.

The benefits

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View products in store from the comfort of your own home

View products in store from the comfort of your own home.

Instant answers from our sleep experts

Instant answers to your questions from our sleep experts.

Live tests and demonstrations

Live tests and demonstrations of beds, mattresses, sofa beds, and more.

Expert advice for easy fit into your home

Expert advice to ensure your products fit easily into your home.

Recommendations to suit your style and budget

Recommendations to suit your style and budget.

Buy products during the call

Buy the products you want during the call. Our in-store expert will process your purchase and send you the receipt during the call.


Speak to our sleep and furniture experts now…

Call us directly at 0808 144 6160 and talk to a sleep expert.

Use our Live Chat feature for instant messaging support.

Email us your queries at and we'll get back to you.