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40 Nights Guarantee

40 Night Comfort Guarantee

We know it takes a while to get used to your new bed. So if after 40 nights you don’t find your bed totally comfy, we’ll exchange it for a new one. You’ll need to have used a mattress protector to qualify, but we promise to make the whole exchange process quick and simple. All we ask is that you try your new mattress for at least 40 nights. Please note charges apply to the guarantee. Our standard conditions apply.

40 Night Guarantee

We’ll exchange your bed if, after sleeping on it for 40 nights, you don’t find it comfortable.

  • The 40 nights have to be within eight weeks of delivery.
  • You must be able to provide proof of purchase.
  • You must use a mattress protector. A free mattress protector is provided with our optional Care & Protection plan.
  • We will only exchange the mattress, not the frame, where you have purchased a mattress and bed frame together.
  • Exchange of a mattress when bought as a divan set we exchange the whole thing, and not just the mattress.
  • You can only exchange your mattress once under the guarantee.
  • The guarantee does not apply to the colour, height or width of your bed.
  • The offer applies to all mattresses purchased with all full divan sets and bed frames.
  • It doesn’t apply to mattresses bought by themselves, clearance items, ex-display items, sofa beds, guest beds, ready beds, futons, and the ‘starter’ mattress (which come free with some bed frames).
  • If you do opt for an exchange then you will be subject to a charge of 10% of the original bed value and a re-delivery charge to cover some of the costs.
  • You’ll also need to make up the price difference if you opt to exchange for a more expensive mattress.
  • If the new mattress is cheaper unfortunately you won’t be eligible for a refund.
  • If you swap from an automatic bed to a normal bed you’ll have to pay back the VAT rebate. If you want to register and arrange a bed inspection give us a call on 0333 222 6800.

Bensons for Beds are proud to be full members of The Furniture Ombudsman, which means we’re signed up to the Ombudsman’s Code of Practice. This means our customers can benefit from unbiased, informed advice from the Ombudsman about any aspect of products or service. For more information contact: The Funiture Ombudsman on 0845 6532064 or visit www.thefurnitureombudsman.org

The Furniture Ombudsman,