Free Delivery
On orders over £100
0% Interest free credit
Min spend £300
Minimum 5 year
Guarantee
Trustpilot rated excellent
Over 170,000 reviews
 

Frequently Asked Questions

  • Sales enquiry

  • Do you ship goods outside of the UK?

    We may be able to arrange delivery to a carrier of your choice so you can arrange the shipment overseas, but be aware your guarantee is only valid if the goods remain on mainland Britain and Northern Ireland.

  • Where is my nearest store?

    We have a very useful Store Finder on our website, click here to find your local store.

  • What is the guarantee for your products?

    Bensons for Beds guarantee to repair or replace any part of a bed deemed to be defective due to faulty materials or workmanship free of charge for a period of 5 years, even if this is in excess of the manufacturer’s written guarantee. We define a bed as a full divan set or a Bensons for Beds bed frame and mattress purchased together.

  • How often should I turn the mattress?

    Always refer to the manufacturer's instructions. However, quite a number of today's models have been specifically designed as single sided and do not require turning over, although they can be rotated from head to toe every couple of months.

  • Is there a charge for delivery?

    Bensons for Beds offer FREE delivery on all orders over £100. We will even deliver it to a room of your choice (excluding soft furnishings). Our team will take every care with your home and new product, but we do recommend that you move your valuables such as vases or paintings out of the delivery path. *A delivery charge of £4.99 applies for orders under £100.

  • What if I don’t find the new bed comfortable?

    If you don't find your new bed comfortable after sleeping on it for 40 nights (within 8 weeks of delivery) we'll exchange it as long as you have used a mattress protector. Charges will apply. Please call Customer Services on 0333 222 6800 to register and for further information.

  • Are your beds non allergenic?

    Some have polyester and foam fillings where there is usually less chance of dust being created, but there are some completely non-allergenic mattresses available. Alternatively, there are non-allergenic mattress protectors available.

  • Delivery

  • What time will my order be delivered?

    We will call you or text you 2 days before your delivery date to advise you of an approximate time. On the day of delivery, you can also track your delivery team using: https://bensons.mymobileworkers.com/ If your order is being delivered directly from the manufacturer, they will contact you within the estimated timescale to arrange a delivery date.

  • How do I check when my order will arrive?

    On the day of delivery you will receive a text that will allow you to track your delivery. You can also use https://bensons.mymobileworkers.com/ If your order is being delivered directly from the manufacturer, they will contact you with the relevant delivery details.

  • What happens on the day of delivery?

    We recommend you check not only the space in the room of choice but also the path to that room, especially low ceilings and stairs with a turn. And for your own peace of mind, please remove any ornaments and picture frames as we'd hate to accidentally damage your valuables. If, in the unlikely event there is a problem on the day of delivery, our delivery team will will ensure that you are in contact with advisors that can help.

  • Is there a charge for delivery?

    Bensons for beds offer FREE delivery on orders over £100. We will even deliver it to a room of your choice (excluding soft furnishings). Our team will take every care with your home and new product, but we do recommend that you move your valuables such as vases or painintings out of the delivery path. *A delivery charge of £4.99 applies for orders under £100.

  • Do you assemble the products?

    For a small charge of £20, our delivery team will unpack and fully assemble your new divan bed plus assemble and fit your new headboard (if purchased and delivered with your bed). We'll also clear away all unwanted packaging and recycle it to ensure you're ready for a good night's sleep. This service is only available for divan beds. For assembly services for furniture and bed frames, please get in touch with us: call on 0808 144 6160 or visit your local store click here

  • Item purchased

  • I don’t find the new bed comfortable, what can I do?

    If you don't find your new bed comfortable after sleeping on it for 40 nights (within 8 weeks of delivery) we'll exchange it as long as you have used a mattress protector. Terms and conditions alongside charges will apply. Please call Customer Services on 0800 048 5961 to register and for further information.

  • I have a problem with my product, what should I do?

    We are sorry there seems to be an issue. Please contact our Customer Services team on 0333 222 6800 and we will discuss the finer details with you.

  • I would like to know if there are matching items available

    You can look at all of our items on our website, call our Sales team for advice on 0808 144 6160 or visit your local store and we will be happy to help with any future purchases.

  • I have a Care and Protection policy with my products and would like to make a claim.

    We are sorry there seems to be an issue. Please contact our Customer Services team on 0333 222 6800 and we can put you in contact.

  • Can I exchange my goods after they have been delivered?

    Online and telephone orders can be returned within 14 days of your delivery, providing you have the original packaging. For store orders: If you don't find your new bed comfortable after sleeping on it for 40 nights (within 8 weeks of delivery) we'll exchange it as long as you have used a mattress protector. Charges will apply. Please call Customer Services on 0333 222 6800 to register and for further information. Unfortunately we are unable to offer returns for any other products.

  • Can I return my item?

    Online and telephone orders can be returned within 14 days of your delivery, providing you have the original packaging. Any orders that have been placed in store are subject to our normal terms and conditions.

  • What happens if my item is damaged?

    In the unlikely event that your item is damaged, please contact our Customer Service team on 0333 222 6800 and we will be happy to help.

  • I would like to amend my order.

    If you ordered from a store, please contact them directly to make any changes to your order. If you have ordered online, please email internetsales@bensonsforbeds.co.uk

  • Finance

  • Do I need to provide more information to the finance company if my application is referred?

    You will be contacted directly by the finance provider if additional information is required. If your application is then successful you will be sent your application to sign. Please ensure you complete this promptly to ensure we can process your order. If your application is declined, please contact us on 0808 144 6160 in order to arrange an alternative.

  • What types of finance are available?

    "You can apply for finance to help spread the cost of your purchase over the phone, online or in store. When online at the check out select Interest Free Finance as your payment method. If successful, your payments will be taken monthly by direct debit. For more information see https://www.bensonsforbeds.co.uk/interest-free-credit/ In store interest free finance is subject to a minimum spend a deposit of 20% for 6, 10, 20, and 30 month agreements. A 10% deposit is required for 36 month agreements subject to a minimum order of £1800. We also offer a Buy Now Pay Later option which allows you to have a 6 or 12 month payment break from the date you sign your agreement with an associated APR of 29.8% BNPL loan for a further 36 months if the loan is not repaid by the end of the holiday period. Buy Now Pay Later Representative example: Cash Value :£1,200 Holiday Period: 12 months APR: 29.8% Monthly Repayments: £63.06 Total Loan if not paid within the holiday period: £2,270.16 Total Interest payable: £ 1070.16 "

  • Can I settle my account early?

    "Yes, you can contact your finance provider to arrange this if your goods have been delivered. For IKANO (orders placed before 27th July 2016) please contact 0371 781`3057 For Creation please call 0371 402 8905 or https://managemyaccount.creation.co.uk/Pages/Gateway.aspx For V12 call 03331 221119 or http://selfservice.v12finance.com/ If you have not yet received your goods please contact 0808 144 6160"

  • Can I apply for finance online?

    Yes, its simple - just click Interest Free credit as your payment method when you are at the checkout. Find out more here https://www.bensonsforbeds.co.uk/interest-free-credit/

  • Furniture ombudsman

  • Are you a member of the furniture and home improvement ombudsman?

    Yes, to provide our customers with peace of mind and to demonstarte our commitment to responsible retailing, Bensons for Beds is a registered member of The furniture and home improvement ombudsman. The furniture and home improvement ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services.

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