Free delivery on orders over £100
Pay in 3 with Klarna
0% Interest free credit from £300
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Frequently Asked Questions

  • Sales enquiry

  • Do you ship goods outside of the UK?

    We may be able to arrange delivery to a carrier of your choice so you can arrange the shipment overseas, but be aware your guarantee is only valid if the goods remain on mainland Britain and Northern Ireland.

  • Where is my nearest store?

    We have a very useful Store Finder on our website, click here to find your local store.

  • What is the guarantee for your products?

    Bensons for Beds guarantee to repair or replace any part of a bed deemed to be defective due to faulty materials or workmanship free of charge for a period of 5 years, even if this is in excess of the manufacturer’s written guarantee. We define a bed as a full divan set or a Bensons for Beds bed frame and mattress purchased together.

  • How often should I turn the mattress?

    Always refer to the manufacturer's instructions. However, quite a number of today's models have been specifically designed as single sided and do not require turning over, although they can be rotated from head to toe every couple of months.

  • Is there a charge for delivery?

    Bensons for Beds offer FREE delivery on all orders over £100. We will even deliver it to a room of your choice (excluding soft furnishings). Our team will take every care with your home and new product, but we do recommend that you move your valuables such as vases or paintings out of the delivery path. *A delivery charge of £4.99 applies for orders under £100.

  • What if I don’t find the new bed comfortable?

    If you don't find your new bed comfortable after sleeping on it for 40 nights (within 8 weeks of delivery) we'll exchange it as long as you have used a mattress protector. Charges will apply. Please call Customer Services on 0333 222 6800 to register and for further information.

  • Are your beds non allergenic?

    Some have polyester and foam fillings where there is usually less chance of dust being created, but there are some completely non-allergenic mattresses available. Alternatively, there are non-allergenic mattress protectors available.

  • Do you offer a recycling service?

    Yes we do offer a recycling service for your old divan or mattress from only £35. If you wish to add this to your order then please call the Online sales Team 0808 144 6160 option 3 or email internetsales@bensonsforbeds.co.uk

  • I have a query about a product on your website?

    If you need any additional information regarding your bed, mattresses or bedroom furniture then please give our sales team a call on 0800 048 5919 and they will be able to assist you with your query.

  • Delivery

  • What time will my order be delivered?

    We will call you or text you 2 days before your delivery date to advise you of an approximate time. On the day of delivery, you can also track your delivery team using: https://bensons.mymobileworkers.com/ If your order is being delivered directly from the manufacturer, they will contact you within the estimated timescale to arrange a delivery date.

  • How do I check when my order will arrive?

    On the day of delivery you will receive a text that will allow you to track your delivery. You can also use https://bensons.mymobileworkers.com/ If your order is being delivered directly from the manufacturer, they will contact you with the relevant delivery details.

  • What happens on the day of delivery?

    We recommend you check not only the space in the room of choice but also the path to that room, especially low ceilings and stairs with a turn. And for your own peace of mind, please remove any ornaments and picture frames as we'd hate to accidentally damage your valuables. If, in the unlikely event there is a problem on the day of delivery, our delivery team will will ensure that you are in contact with advisors that can help.

  • Can I change my delivery date?

    You can change your delivery date up to 3 working days before delivery.
    Change Delivery Booking

  • Is there a charge for delivery?

    Bensons for beds offer FREE delivery on orders over £100. We will even deliver it to a room of your choice (excluding soft furnishings). Our team will take every care with your home and new product, but we do recommend that you move your valuables such as vases or painintings out of the delivery path. *A delivery charge of £4.99 applies for orders under £100.

  • Do you assemble the products?

    For a small charge of £20, our delivery team will unpack and fully assemble your new divan bed plus assemble and fit your new headboard (if purchased and delivered with your bed). We'll also clear away all unwanted packaging and recycle it to ensure you're ready for a good night's sleep. This service is only available for divan beds. For assembly services for furniture and bed frames, please get in touch with us: call on 0808 144 6160 or visit your local store click here

  • Finance

  • Do I need to provide more information to the finance company if my application is referred?

    You will be contacted directly by the finance provider if additional information is required. If your application is then successful you will be sent your application to sign. Please ensure you complete this promptly to ensure we can process your order. If your application is declined, please contact us on 0808 144 6160 in order to arrange an alternative.

  • What types of finance are available?

    Interest free credit from £25.00 a month*

    Spread the cost using our 0% APR finance payment options and find a monthly cost that suits your budget with our finance calculator.

    SpendInterest Free AvailableMonthly Payment FromTotal Amount PayableInterest Rate
    £300 12 months £25.00 £300 0%
    £800 20 months £40.00 £800 0%
    £1,300 30 months £43.33 £1,300 0%
    £1,800 36 months £50.00 £1,800 0%

    You can apply for finance to help spread the cost of your purchase over the phone, online or in store. When online at the check out select Interest Free Finance as your payment method. If successful, your payments will be taken monthly by direct debit. For more information see https://www.bensonsforbeds.co.uk/interest-free-credit/ In store interest free finance is subject to a minimum spend a deposit of 20% for 12, 20, 30 and 36 month agreements. A 10% deposit is required for 36 month agreements subject to a minimum order of £1800. We also offer a Buy Now Pay Later option which allows you to have a 6 or 12 month payment break from the date you sign your agreement with an associated APR of 29.8% BNPL loan for a further 36 months if the loan is not repaid by the end of the holiday period. Buy Now Pay Later Representative example: Cash Value :£1,200 Holiday Period: 12 months APR: 29.8% Monthly Repayments: £63.06 Total Loan if not paid within the holiday period: £2,270.16 Total Interest payable: £ 1070.16

  • Can I settle my account early?

    "Yes, you can contact your finance provider to arrange this if your goods have been delivered. For IKANO (orders placed before 27th July 2016) please contact 0371 781`3057 For Creation please call 0371 402 8905 or https://managemyaccount.creation.co.uk/Pages/Gateway.aspx For V12 call 03331 221119 or http://selfservice.v12finance.com/ If you have not yet received your goods please contact 0808 144 6160"

  • Can I apply for finance online?

    Yes, its simple - just click Interest Free credit as your payment method when you are at the checkout. Find out more here https://www.bensonsforbeds.co.uk/interest-free-credit/

  • Klarna

  • How does Klarna Pay in 3 work?

    Pay later in 3 interest-free instalments is a form of credit that allows you to spread the cost of your purchase over 3 equal interest-free payments. The payment for each instalment will be automatically collected from the debit or credit card you entered at the checkout. Your first instalment will be collected when your order is delivered, and instalments 2 and 3 are scheduled in 30 and 60 days, respectively. For more information visit our Klarna page

  • How do I pay with Klarna & what information do I need to provide?

    You can pay for your products with Klarna at the final stage of the checkout when you get to the payment options. As long as your basket value is in the spend bracket £35 to £800 you will have the option to use Klarna. You will need to provide your mobile phone number, email address, current billing address and a debit or credit card. Klarna needs a mobile number in case they have to reach you, everything else will be sent to your email address. Make sure you give the correct details, or you won't receive your payment schedule or any updated order information. For more information visit our Klarna page

  • Will a credit search take place against me when using Klarna Pay in 3?

    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna. Neither Klarna nor Bensons runs credit searches against you that could impact your credit rating.

  • Am I eligible for Klarna Pay in 3?

    To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

  • When do I make my 1st Klarna Payment?

    Your 1st Klarna payment is due once your goods have been delivered. Once you have received your delivery, you will be informed directly by Klarna when your payment cycle starts. For more information before you order please visit our Klarna page If you have already purchased using Klarna and want to find out more information, log into your Klarna account by either downloading their App or visiting their website: https://app.klarna.com/login

  • How do I contact Klarna?

    Klarna’s FAQ’s can be found here: https://www.klarna.com/uk/customer-service
    Contact Klarna via their live chat function here: https://app.klarna.com/inbox/support
    Or by phone:
    Local Rate: 020 300 50833
    Freephone: 0808 189 3333
    COVID-19 related: 0203 005 0834
    Fraud related (available 24/7): 0203 005 0837

  • I have a problem with my order that was paid for on Klarna. What do I need to do?

    Firstly, contact our Customer Services number on 0333 222 6800 to make us aware of this issue. If you want, you can also make Klarna aware of the issue by going to your account either on the Klarna App or Website and ‘Report an Issue’.
    If you have a pre-delivery enquiry, please contact our Web Admin team on: 0808 144 6160 option 3 or email internetsales@bensonsforbeds.co.uk

  • There’s something wrong with my order. Do I still need to pay for it?

    You do not need to pay for goods that are received damaged, broken or faulty, contact our Customer Services to report your fault, and then you will need to follow Klarna’s dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you have resolved the dispute with us. Bensons and Klarna will work with you to rectify the issue as soon as we can.

  • What happens if I make a return?

    If you return some or all of your order, please contact our Customer Services team in the 1st instance on 0333 222 6800. Once the refund has been processed, Klarna will issue you with a new statement. After you have contacted our Customer Services, we want you to also follow Klarna’s return instructions to ensure your payment cycle is paused. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as we have registered your return, we will send an adjusted invoice.

  • When will I receive my refund?

    Refunds for Pay in 3 are processed in different ways, depending on the status of your payment schedule, how much you have paid and if we have processed a full or partial refund.

    Full refund

    If a full refund is processed on your order, any outstanding Klarna payments will be canceled and any amounts paid will be refunded to your payment card

    Partial refund

    In case the partial refund was more than the remaining balance on your order, the amount will be deducted from the outstanding balance first and the difference will automatically be refunded to the card you used to pay off the purchase. In case the partial refund was less than the remaining balance on your order, the amount will be deducted from the outstanding balance and spread evenly over the remaining payments.

    Good to know: The refund will be processed by Klarna within the next 5-7 days of us logging the returned or cancelled order.

    For any other queries about Klarna refunds please contact them directly:

    Klarna’s FAQ’s can be found here: https://www.klarna.com/uk/customer-service,
    Contact Klarna via their live chat function here: https://app.klarna.com/inbox/support
    Or by phone:
    Local Rate: 020 300 50833
    Freephone: 0808 189 3333

  • What happens if I’m unable to make my Pay in 3 Payments to Klarna?

    Klarna will automatically attempt to collect your payment for your Pay in 3 purchase from the debit or credit card you entered at the checkout. If Klarna is unable to collect your payment on the scheduled due date, one further attempt will be made, two days later, to automatically collect payment. Should this payment attempt fail, Klarna will issue you a statement for the full outstanding order amount. This will become payable in 15 days. Klarna will notify you when a payment is due two days in advance of collection. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use Klarna in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort. Klarna has a specially trained team to step in and help if you have any difficulties meeting your repayments. If you want to talk, you can contact the Klarna Customer Services team on: Local Rate: 020 300 50833 or Freephone: 0808 189 3333 Please spend responsibly.

  • I have not received my order. What happens to my statement?

    You do not need to pay the statement until you have received your order. In the rare occurrence that you have received payment notifications from Klarna without receiving your order, please contact us for an update on the delivery by calling Customer Services on 0333 222 6800. Make sure to log into your Klarna account and “Report a problem” to pause your payment cycle until you have received your order.

  • My statement is incorrect. What should I do?

    If your statement does not match your order details, please contact our Web Admin team on: 0808 144 6160 option 3 or email internetsales@bensonsforbeds.co.uk for them to investigate. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

  • Furniture ombudsman

  • Are you a member of the Furniture Ombudsman?

    Yes, to provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Bensons for Beds is a registered member of The Furniture Ombudsman. The Furniture ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services.

    If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture and Home Improvement Ombudsman and we are bound to follow any decision that they make. To find out more about The Furniture and Home Improvement Ombudsman and how you might be able to use their dispute resolution service visit fhio.org or telephone 0333 241 3209. See our Terms & Conditions for more details.

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