Delivery Information
Change delivery date
You can change your delivery date up to 5 working days before the delivery
Delivery
- We deliver your order to the room of your choice and will walk the route beforehand, to consider any items we may need you to move.
- Our delivery crews will always wear overshoes in your home and wear gloves during the delivery.
- We will recycle any packaging that has been removed, if you want us to.
- Our delivery crew will give you a business card with their names on it and details about our feedback survey.
- Delivery is Monday to Friday from 7am, you will be notified of your 2hr delivery window in the afternoon 3 days prior to delivery
A delivery charge of £10 applies on orders under £100 and a charge of £39 applies on orders over £100
Will it fit?
One of the most common problems we face when delivering divan beds and mattresses is making sure there is enough space to carry your new bed or mattress through your home to the room of your choice.
So please take some time to measure not only your room of choice to make sure the product fits but also any stairs / lifts / hallways / access points that may be used to get the product to your room of choice.
If you realise that your products won't fit into the room of choice or we won't be able to get access to the room of choice, please contact us via the store you purchased in or through our Customer Services team on 0333 222 6800. We'll be on hand to help you choose an alternative product that will fit. Please be sure to contact us within 7 days of placing your order in store to avoid any cancellation charges.
Keeping in touch about your delivery
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We will communicate with you via text and email – so please keep an eye out for these.
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If you need someone else to deal with your order on your behalf, please let us know. We will need your permission to discuss your order details with them. Just give us the details of your nominated person by calling 0333 222 6800.
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We will send a reminder 7 days before delivery via text & email
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In the afternoon, 3 working days before delivery we will send your 2-hour delivery slot via text
Delivery Coverage
Our trained drivers deliver to most postal areas in mainland Britain (England, Scotland and Wales).
We offer a limited service to remote areas of the mainland. Please click here for details of our limited area service.
Unfortunately, we are unable to deliver to Northern Ireland, the Channel Islands, Isles of Scilly, Isle of Man, the Outer Hebrides and remote areas of the Scottish Highlands.
Preparing for your delivery
Once you have made your purchase online and our sleep experts have processed your order you will be allocated a delivery date. Your delivery date will be on your confirmation email.
If you'd like to amend your delivery date, please visit www.bensonsforbeds.co.uk/delivery-booking/. You can change your delivery date up to 5 days before delivery is scheduled.
Assembly Services
For a small charge of £30, our delivery team will unpack and fully assemble your new divan bed plus assemble and fit your new headboard (if purchased and delivered with your bed).
We'll also clear away all unwanted packaging and recycle it to ensure you're ready for a good night's sleep.
This service is only available for divan beds. For assembly services for furniture and bed frames, please get in touch with us:
On the day of delivery
Delivery is Monday to Friday from 7am, you will be notified of your 2hr delivery window in the afternoon 3 days prior to delivery
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On the day of your delivery you will be able to track your order here
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We will text and email you at 06.30 to confirm we are on our way
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Our crew will call you 30-60 mins before our expected delivery time
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Prior to your delivery, please remove any furniture, ornaments, pictures, mirror or light fittings (this includes any pins or fixings) that may be at risk during the delivery or able to catch on your new product. Please also ensure any pets or children are not near the route you would like our delivery crew to take.
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Our crew will introduce themselves with Benson’s branded photo ID
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We deliver your order to the room of your choice and will walk the route beforehand, to consider any items we may need you to move.
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Our delivery crews will always wear overshoes in your home and wear gloves during the delivery.
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If you have chosen recycling, we will bag up and take away your pre paid items. If you've selected Headboard recycling, please remove it from your divan base.
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We will recycle any packaging that has been removed, if you want us to.
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Our delivery crew will give you a business card with their names on it and details about our feedback survey.
If you have ordered over the Internet/Telephone you will be requested to show identification on delivery, this is to prevent fraud. Our drivers will require photographic ID for the name on the invoice plus a utility bill showing the same name and invoice address and dated within the last three months.
If you have ordered over the phone and your delivery is going to an alternate address, we will require additional identification before delivery.
Problems with your delivery?
If you have any questions or concerns regarding your delivery you can call us on 0333 222 6800 or contact us via email.
If you have ordered from a store, you can get in touch with them directly using the number on your invoice or find their details using our store finder
Limited area service
There are a limited number of postcodes, in remote areas of the mainland, where we cannot guarantee delivery within our usual timescale. We will still deliver but sometimes it may take a little longer using our partnered delivery carriers. These are the postcodes covered by our limited service:
FK18, FK19, FK20, FK21, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV63, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PH15, PH30, PH31, PH32, PH33, PH35, PH36, PH41, PH42, PH43, PH49, PH50, PA21, PA22, PA23, PA24, PA25, PA26, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41
CH7, CH8, LL11, LL12, LL13, LL14, LL15, LL16, LL17, LL18, LL19, LL20, LL21, LL22, LL23, LL24, LL25, LL26, LL27, LL28, LL29, LL30, LL31, LL32, LL33, LL34, LL35, LL36, LL37, LL38, LL39, LL40, LL41, LL42, LL43, LL44, LL45, LL46, LL47, LL48, LL49, LL51, LL52, LL53, LL54, LL55, LL56, LL57, LL58, LL59, LL60, LL61, LL62, LL63, LL64, LL65, LL66, LL67, LL68, LL69, LL70, LL71, LL72, LL73, LL74, LL75, LL76, LL77, LL78, SY10, SY11, SY12, SY13, SY14, SY20, SY21, SY22
Recycling your mattress
Would you like us to recycle your mattress for you? Visit our ‘Recycling your mattress with Bensons’ page for more information
